Skill/functional resume example

Kristan Louise
Lebanon, Missouri
314-123-4567 (home phone; leave message)

Objective: Seeking an entry-level Customer Service Representative position at Johnson’s Company.

Professional skills and abilities

Sales and customer assurance

  • Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs.
  • Able to confront dissatisfied customers, settle them, and provide resolution.
  • Effectively increased customer sales in various positions.
  • Prepared sales reports, wrote purchase orders, and conducted regular inventories.

Management and supervisory

  • Performed all aspects of operating a small business as managing partner.
  • Responsible for training numerous new employees in several situations.
  • Scheduled and coordinated appointments for service technicians.
  • Cooperated in the planning, development, and opening of new company.
  • Able to develop rapport in work environment that builds teamwork.

Office and technical

  • Ability to operate various office equipment such as PC and┬áMac┬ácomputers, proprietary POS/cash registers, various telephone/switchboard equipment.
  • Responsible for handling large amounts of cash and preparation of bank deposits.

Personal and self-management

  • Thrive on challenging tasks in office environment.
  • Highly organized and dedicated with positive attitude.
  • Excellent written and oral interpersonal communication skills.
  • Perform multiple assignments under pressure and consistently meet deadlines.

Education and activities

Business and Professional Women’s Association
Lincoln Memorial High School Graduate, Lebanon, Missouri

Work experience

  • 2002 to 2006, Sales Clerk, Sears, Lebanon, Missouri
  • 2000 to 2001, Service Department Manager, Anthony’s, Lebanon, Missouri
  • 1998 to 2000, Co-Owner, Country Square, Buffalo, Missouri
  • 1996 to 1998, Sales Clerk, Montgomery Ward, Lebanon, Missouri
  • 1993 to 1995, Packer/Department Store Supervisor, Medical Supply Company, Springfield, Missouri

References available upon request